Terms & Conditions

Subject to these Terms, Dentifier grants you a non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your Subscription.

You must: (a) register for an Account using accurate and complete information; (b) keep your login credentials secure and confidential; (c) notify Dentifier immediately at hello@dentifierpro.com if you become aware of any unauthorised access to your Account; (d) use the Service only for lawful business purposes.

You must not: (a) sublicense, resell, rent, or transfer access to the Service to any third party; (b) attempt to reverse-engineer or extract the source code of the Service; (c) use the Service in any way that violates applicable law; (d) upload or transmit any malicious code or harmful content; (e) interfere with or disrupt the operation of the Service.

Access to the Service requires a paid Subscription. Current Fees are set out on our pricing page at dentifierpro.com.

Subscriptions are billed monthly in advance on a rolling basis. By subscribing, you authorise Dentifier (or its payment processor) to charge your payment method on a recurring monthly basis until your Subscription is cancelled.

All Fees are quoted exclusive of VAT. Where applicable, VAT will be charged at the prevailing rate.

If a payment fails, Dentifier will notify you and attempt to reprocess the payment during the Grace Period. Your access to the Service will continue during the Grace Period.

If payment is not received within the Grace Period, Dentifier may suspend your Account. On suspension: (a) your access to the Service will be restricted; and (b) your data will be retained for thirty (30) days.

If your Account remains suspended due to non-payment for more than thirty (30) days, Dentifier may permanently delete all data associated with your Account. Dentifier will send written notice to your registered email address at least seven (7) days before any deletion takes place.

All Fees paid are non-refundable, except as required by applicable law. If you cancel your Subscription, you will retain access until the end of the current billing period. No refund will be issued for unused time.

Dentifier may change the Fees on thirty (30) days’ written notice. If you do not accept the new Fees, you may cancel your Subscription before the new Fees take effect.

Dentifier will use reasonable commercial efforts to maintain Service availability, but does not guarantee continuous, uninterrupted, or error-free access.

Dentifier shall not be liable for any loss arising from Service unavailability, whether planned or unplanned.

You are strongly advised to maintain independent records of your quotes, invoices, and customer data. Do not rely solely on the Service as your only business record.

The Service is currently provided as beta software (“Beta Service”) during the Beta Period. By using the Beta Service, you acknowledge and accept the limitations set out in this clause.

The Beta Service is provided “as is” and “as available” without warranty of any kind. Dentifier expressly excludes all implied warranties to the fullest extent permitted by law.

The Beta Service may contain errors, bugs, or instabilities that could result in service interruption, unexpected behaviour, or data loss. By using the Beta Service, you accept these risks.

No service level agreement (SLA) applies during the Beta Period. Dentifier makes no commitment regarding uptime, response times, or feature availability.

Dentifier reserves the right to modify, suspend, or permanently discontinue any feature of the Beta Service at any time and without prior notice or liability.

All Quotes generated by the Service are estimates only. They are not professional repair assessments, not financial advice, and do not constitute binding contractual commitments to you or your customers.

Quotes are based solely on the information you provide and data available to the Service at the time of generation. They may not account for all variables that affect actual repair costs.

You are solely responsible for reviewing and verifying all Quotes before presenting them to your customers or relying on them for any business purpose.

Dentifier shall not be liable for: (a) any losses, claims, or disputes arising between you and your customers in connection with a Quote; (b) any shortfall between a Quote and the actual cost of repair; or (c) any business loss arising from your reliance on a Quote without adequate verification.

The Service incorporates artificial intelligence features that generate damage assessments, repair notes, and other content (“AI Content”).

AI Content is provided for guidance and reference purposes only. AI systems may generate outputs that are incorrect, incomplete, inconsistent, inappropriate, or misleading. This is a known and accepted characteristic of AI technology.

You must review and verify all AI Content before: (a) presenting it to your customers; (b) including it in any Quote or invoice; or (c) making any business decision on the basis of it.

Dentifier makes no representation or warranty that AI Content accurately reflects actual vehicle damage, appropriate repair methods, repair complexity, or associated costs.

AI features are powered in part by third-party AI providers, including Anthropic, Inc. and OpenAI, Inc. Your use of these features is subject to those providers’ acceptable use policies. Dentifier is not responsible for the underlying AI models or their outputs.

Dentifier shall not be liable for any loss or damage arising from AI Content, whether or not you have reviewed it.

The Service integrates with the DVLA’s vehicle enquiry API to retrieve Vehicle Data. Vehicle Data is sourced from a third-party government service. Dentifier does not control, verify, or guarantee its accuracy, completeness, or availability.

The DVLA API is entirely outside Dentifier’s control. The Service may be unable to retrieve Vehicle Data during DVLA downtime, API changes, or technical failures.

Dentifier shall not be liable for any loss arising from Vehicle Data that is inaccurate, incomplete, unavailable, or outdated.

You retain all copyright and intellectual property rights in User Content that you create or upload to the Service.

By uploading User Content, you grant Dentifier a non-exclusive, royalty-free, worldwide licence to store, process, transmit, and use User Content with AI features for the purpose of providing the Service. Dentifier will not use your User Content for marketing or commercial purposes outside the Service without your express written consent.

Dentifier may use aggregated, anonymised data derived from Service usage (from which you cannot be identified) to improve and develop the Service.

You warrant that you own or have the right to use all User Content, that it does not infringe any third party’s rights, and that you have obtained any necessary consents from your customers before uploading photographs of their vehicles.

All intellectual property rights in the Service remain the property of Dentifier or its licensors. You acquire no rights in the Service beyond the licence expressly granted in these Terms.

The Service relies on third-party platforms and services, including Base44, Inc. (infrastructure), Stripe, Inc. (payments), the DVLA API, and AI providers including Anthropic, Inc. and OpenAI, Inc. Dentifier does not control these services.

Dentifier shall not be liable for any Service interruption, data loss, or degradation caused by the failure, unavailability, or change in terms of any third-party service.

In the event that a critical third-party service is discontinued or materially changed, Dentifier reserves the right to modify, suspend, or discontinue the Service or any feature thereof, without liability.

Nothing in these Terms limits either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited by law.

Subject to clause 11.1, Dentifier’s total aggregate liability under these Terms shall not exceed the total Fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

Dentifier shall not be liable for any: (a) loss of profits; (b) loss of revenue or income; (c) loss of business or contracts; (d) loss of anticipated savings; (e) loss of or damage to data; (f) loss of goodwill; or (g) indirect, special, or consequential loss, however caused.

The Service is a software tool designed to assist PDR technicians in preparing estimates and documentation. It does not provide professional advice of any kind, including professional repair assessments or business advice.

You are solely responsible for all business decisions you make in connection with your use of the Service, including the rates you charge your customers.

Dentifier shall not be liable for any professional or commercial decision made in reliance on the Service or any output it generates.

Dentifier’s use of personal data is governed by our Privacy Policy and, where you submit your customers’ personal data to the Service, our Data Processing Agreement, both of which are incorporated into these Terms by reference.

In relation to your customers’ data: you act as the data controller and Dentifier acts as your data processor. The Data Processing Agreement governs this relationship.

You warrant that you have a lawful basis under UK GDPR for submitting your customers’ data to the Service, and that your customers have been provided with appropriate privacy notices.

Either party may terminate these Terms and your Subscription on thirty (30) days’ written notice.

Dentifier may suspend or terminate your access immediately if: (a) you materially breach these Terms and fail to remedy the breach within fourteen (14) days of notice; (b) you fail to pay Fees after the Grace Period; or (c) you become insolvent or enter administration.

On termination: your licence terminates immediately; Dentifier will retain your data for thirty (30) days during which you may request an export; after thirty (30) days, all data associated with your Account will be permanently deleted.

Dentifier may update these Terms from time to time. Where changes are material, Dentifier will notify you by email at least thirty (30) days before the changes take effect. The current version will always be available at dentifierpro.com/terms.

Continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms.

Governing law. These Terms are governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement. These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Dentifier regarding the Service.

Severability. If any provision is found unenforceable, the remaining provisions remain in full force.

Notices. Notices to Dentifier should be sent to hello@dentifierpro.com.

Assignment. You may not assign your rights under these Terms without Dentifier’s prior written consent.

Third-party rights. These Terms do not confer rights on any third party under the Contracts (Rights of Third Parties) Act 1999.